This Privacy Policy explains how Crab Victory Academy handles personal data when users visit crabvictorycarpet.click, enquire about courses, or take part in our services. It sets out the main categories of information we collect, the purposes for which we use it, and the circumstances in which it may be shared.
We may collect identifiers such as name and contact details, account and enrolment information, payment-related records where needed, communications sent to us, and technical data such as device type, browser information, and site usage data. If a user chooses to provide it, we may also process information relevant to course participation and support requests.
We receive personal data directly from users when they register, enquire, enrol, or communicate with us. We also collect data automatically when the site is used, including through logs, cookies, and similar technologies. In some cases, we may receive information from service providers that help us operate the site, process payments, or support communications.
We may use essential cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for operation, measurement, and user experience.
Users can usually block or delete cookies through their browser settings and may be able to adjust cookie preferences where the site provides such controls. Some cookies are necessary for basic site functions and may not be disabled without affecting performance. If cookies are limited, certain features may not work as intended.
Depending on the circumstances, users may be able to ask for access to their data, correction of inaccurate information, deletion of certain records, restriction of use, or objection to particular processing activities. Where processing is based on consent, that consent may be withdrawn for future use. Some requests may be limited by law or by the need to keep records for legitimate purposes.
To protect privacy, we may ask for information needed to verify a request before responding. We will review requests within a reasonable period and in line with applicable legal requirements. If a request cannot be fully actioned, we will explain the reason where appropriate.
We retain personal data for the period needed to provide services, maintain records, resolve disputes, meet legal obligations, and support legitimate business needs. When data is no longer required, we will delete it, anonymise it, or restrict it so that it is no longer actively used, subject to any legal retention duty.
We may update this Privacy Policy from time to time. When changes are made, the revised version will apply from the date it is posted on the site unless a different effective date is stated. Users should review this page periodically to stay informed about current practices.
We use personal data to provide and manage course access, respond to enquiries, process registrations and payments, maintain user accounts, send service messages, improve site performance, monitor security, prevent misuse, and meet legal or record-keeping obligations. Where permitted, we may also use information to support administration and to understand how our services are used.
We may share personal data with trusted service providers that help us host the site, process payments, manage communications, analyse usage, or deliver course-related services. These parties are expected to use the information only for the services they provide to us and to apply appropriate safeguards. We do not authorise them to use personal data for their own unrelated purposes.
We may share personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the safety and security of users and systems. We may also disclose information in connection with a dispute, complaint, or enforcement matter where such disclosure is reasonably necessary.
